Frequently Asked Questions (FAQs)
General Questions
Q: What is Real Wheel Deals?
A: Real Wheel Deals is an online platform connecting buyers with private sellers and dealerships of used vehicles. We do not buy, sell, or inspect vehicles — we provide a safe space to list and browse vehicles.
Q: Who can use Real Wheel Deals?
A: Anyone 13 years or older can create an account. Both private sellers and licensed dealerships may post listings.
For Buyers
Q: How do I contact a seller?
A: Click the “Contact Seller” button on a listing and send a message using our secure platform messaging. Avoid sharing personal contact info until you’re comfortable.
Q: Are vehicles inspected by Real Wheel Deals?
A: No. We recommend optional pre-purchase inspections by trusted service providers, but all vehicle checks are the buyer’s responsibility.
Q: How do I pay for a vehicle?
A: All transactions are handled directly between buyer and seller. Use safe methods such as cash or secure payment services — never wire money or send gift cards.
Q: What if I suspect a scam or fraudulent listing?
A: Report the listing immediately via the “Report Listing” button. Follow our Safety Tips to avoid fraud.
For Sellers
Q: How do I create a listing?
A: Log in, click “Create Listing,” and provide accurate details including: make, model, year, mileage, condition, title status, and clear photos.
Q: Can I list vehicle parts or trailers?
A: No. Only used vehicles are allowed. Parts, trailers, and non-vehicle items are prohibited.
Q: Do I need to pay to post a listing?
A: [Specify your policy — e.g., free basic listings, optional paid features, etc.]
Q: Can I edit or remove my listing?
A: Yes. Go to your account dashboard, select the listing, and choose “Edit” or “Delete.”
Account & Payments
Q: What information do you collect when I create an account?
A: We collect your name, email, phone number, and vehicle info for listings. Payment details are only collected securely through WooCommerce Payments for transactions on the site.
Q: Can I delete my account?
A: Yes. Contact us or use the account dashboard to request deletion. Your past transactions remain your responsibility.
Q: How do optional pre-purchase inspections work?
A: You may schedule an inspection with a trusted provider through our site. Payments are handled securely, and the inspection reports vehicle condition at the time of service. Real Wheel Deals is not responsible for future vehicle issues.
Safety & Rules
Q: How do I stay safe while buying or selling?
A: Follow our Safety Tips page: meet in public locations, verify ownership and vehicle condition, use secure payments, and watch for scams.
Q: What rules must I follow when posting a listing?
A: Refer to our Listing Rules / Posting Guidelines page for full requirements. Both private sellers and dealerships must follow these rules. Listings must be accurate and free of prohibited items.
Technical Questions
Q: I forgot my password — what do I do?
A: Use the “Forgot Password” link on the login page to reset your password via email.
Q: I’m having trouble uploading photos — any tips?
A: Ensure your images are in JPEG or PNG format and not too large. Try refreshing the page or clearing your browser cache.
Q: Can I browse without creating an account?
A: Yes, you can view listings and search for vehicles without signing up. To contact sellers or post listings, an account is required.